VISUAL NEWSLETTER JUL 2001

 


TECHNICAL SUPPORT CHANGES

 

While it has resulted in a slight reduction in monthly billings, flat monthly support fees have reduced the data entry load at month end and are gaining in popularity with our larger clients. For these reasons we continue to encourage them. It also seems that a flat monthly fee also makes consultant / client contacts less adversarial, in that every conversation does not generate another bill.

 

To help cope with the ongoing difficulties of managing the increasing numbers of calls received at the office, at clients, on our cell phones, via fax & e-mail we will be implementing a new minimum charge of $20.00 per call. Considering Libra charges $125.00 U.S. and Novell & Microsoft charge $200.00 U.S. or more per incident this is still something of a bargain in this industry.

 

This can, of course, be eliminated by signing up for a monthly support plan. All monthly plans require 30 days notice prior to cancellation since we stop recording the details of conversations for clients on our monthly plans. Monthly plans start at $20.00 and go up dependant on the number of applications & users to be covered.

 

OUR WEB SITE IS COMING

 

We are just completing our changes to our new web site and this should be up and running by the end of August. Product Offerings, Questions & Answers as well as Monthly Newsletters will be posted there. Common software downloads may also be made available as well, as time permits.

 

We hope this site will provide a common contact point for the thousands of Libra Signature users across North America. Basic Web Sites are fairly simple to construct and fairly economical to host.

 

THE WINDOWS MINEFIELD

 

More and more often we find ourselves spending time rejuvenating computers, that have developed glitches in their Microsoft Operating System. Microsoft Windows 95, 98 and Millenium Edition all have fundamental design flaws that are compounded when different software is loaded and removed.

 

In fact loading and or removing some software from your Windows system can actually disable your computer completely. This is particularly common when users remove the software abnormally by deleting a folder through Microsoft Explorer. Many Windows based programs modify Windows and add instructions to the Windows startup files that will cause problems if the files the instructions refer to are no longer present.

 

In most cases you should check to see if a program has its own Uninstall Feature. If not, check the Control Panel under Add/Remove Programs to see if the program appears there. If it does, it can generally be removed safely from this point, if the programmers that wrote the software have done their work.

 

If Windows does become extremely slow or begins to malfunction it can usually be corrected by one of the following routines.

 

1)    Reinstall the current version of Windows.

 

2)    Delete Windows and then Reinstall it.

 

3) Delete Program Files as well & Reinstall.

 

4) Reformat the entire hard drive & Reinstall.

 

Each routine is more comprehensive and time consuming than the previous one,

but may be necessary in severe situations.